Pannasoft Prestige™ is a support service, based on the ASP model that helps to manage and support your customer loyalty program system. Pannasoft Prestige™ offers a comprehensive setup, covering essential areas such as connectivity, database management, reporting, online application and user training for your customer loyalty program to operate fluidly.

Pannasoft Prestige™ at a glance

Features

1. Connectivity
   
   
• High-speed internet data center at 100Mbps, with 24/7 network.
• May also include mechanism to transfer data from your site via web services to the central server.
  
  
2. Database Management
   
   
• Central server service for database management including security monitoring, SSL security layer and daily data backup.
• Data migration and integration from your existing system to other systems.
• May also include manual data entry to key in data into the system from information gathered through faxes and e-mails pertaining customer registration, point collection and redemption.
  
  
3. Reporting
   
   
• Produce regular e-mails and ad hoc reports to the management.
• Print and mail out reward points balance statement to customers.
• Notify customers regarding reward points monthly balance via SMS.
  
  



 

4. Online Application

• Track the collection of customers' reward points based on customizable rate (i.e., points per Ringgit).
• Track reward points redemption by customers.
• Track reward points expiration.
• Keep track of reward items or gift stocks.
• Enable customers to view and print reward points balance statement via web with secure login and password.
  
  
5. User Training
   
   
• Training sessions for administrators and managers to use the online system.

Benefits

1. Low capital outlay
   
   
• Pannasoft Prestige™ provides you the facility of a powerful server with stable operating system. You can save from purchasing the required server, operating system and software.
• Pannasoft Prestige™'s up-to-date, full functionality hardware protects you from costly hardware failures and obsolescence.
• You save on staff to administer the system as system administration is part of Pannasoft Prestige™'s package.
• No investment is needed to maintain your own technical support team as Pannasoft Prestige™ includes technical support.
  
  
2. Time saving
   
   
• Pannasoft Prestige™ can be implemented fairly quickly as full requirements gathering is not necessary.
• Ad hoc data analysis and report can be produced in hours without the need to use different software.
  
  
3. Security and contingency
   
   
• Your valuable data is secured with industrial strength firewall and SSL protection. Full server data backup is performed daily and recovery support is available in case of system failures. With Pannasoft Prestige™'s contingency measures in place, you are assured of minimal operational disruption and loss of data.